The India that is most impoverished is also the India that is most dependent on public services to survive. This is because they are too poor and too disenfranchised to be able to access or afford private services.
In a country the size of India, which has multiple regional and even intra state disparities, there is no one-size-fits all. While there are public services that operate under a broad umbrella, the delivery mechanism is either inadequately supported be that in manpower, or poorly overseen or inefficiently delivered.
The causes for this range from not having enough trained field staff, to a poor understanding of the needs of particular communities or even pilferage in the system through vested sources, resulting in the program having no impact on the intended beneficiaries.
We ensure the access of public goods and services to the neediest communities by working closely with the local government administrators. We offer trained staff who assist the administration by identifying potential bottlenecks, setting up enabling units, or nudge units, in public administration to help with solutions and also dovetailing the policy to meet the aspirations and needs of the local community.
In many ways we partner with the government to help fulfil its vast programme of improving the delivery of public services by also helping shape relevant policy to reflect the most urgent needs of the community.
This could be in identifying beneficiaries for livelihood, identifying pockets that need skilling or even something as simple as solar power generated electricity for farmers. We match what the government can offer to what the community needs, because this involves many many hours of spending time in communities to identify the gaps. Our role is as an enabler linking the delivery pipe that is often fragmented and rigid.
We are also able to help the administration understand the impact, gaps and assessment by sharing the data that we keep through our field workers so it becomes easier to plan for the development needs of rural communities.